Security: Good afternoon, Sir. May I help

Security: Good afternoon, Sir. May I help you?
Mr. Brown: Yes, please. I cannot find the book store. Where is it?
Security: The book store is on the third floor, Sir. It is next to the shoe store.
Mr. Brown: Oh, I see.
Security: Shall I take you there, Sir?
Mr. Brown: No, I’m fine. Thank you. Security: You’re welcome, Sir.
1. What are the speaker talking about?
Answered:
The direction to book store

2. From the dialogue above, please identify the expression of offering help and its response!
Answered:
Offering help: may I help you
Response : Yes please
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